Front Desk Agent

Description:

Kohler Hospitality is seeking a professional and customer-focused Front Desk Agent to join the guest services team at Lodge Kohler. The Front Desk Agent serves as the primary point of contact for guests, ensuring a welcoming and efficient experience. This role requires handling reservations, check-ins/outs, room key programming, and providing information about the hotel and its amenities. The Front Desk Agent contributes to the warmth and service quality that Kohler is known for, creating a lasting positive impression for guests.

Key Responsibilities:

• Provide prompt, cheerful, and proper greetings to guests following Kohler Co. standards.

• Register guests in and out of the Fidelio property management system.

• Program and delete room keys using the Marlok system.

• Provide guests with hotel information and assistance with luggage; summon bellman as needed.

• Handle all money transactions at the front desk according to standard operating procedures.

• Respond to reservation requests and special guest inquiries.

• Explain rate structures, available rooms, facilities, and services.

• Record and conduct guest room wake-up calls.

• Act as switchboard operator after regular scheduled hours.

• Coordinate with hotel departments to meet guest needs promptly and efficiently.

Candidate Requirements:

• Ability to work independently with professionalism and maintain a focus on quality and customer service.

• Strong written and oral communication skills.

• Ability to stand or walk for the majority of each shift.

• A valid driver’s license.

• Must be authorized to work in the US without requiring sponsorship now or in the future.

Work Schedule:

• Shifts vary from 6:00am to 10:00pm, weekdays and weekends.

Perks & Benefits:

• Day 1 access to applicable benefit programs, including medical, dental, vision, and 401(k) with company matching.

• Competitive compensation and benefits package.

• Opportunities for ongoing personal development and cross-functional collaboration.

• Supportive, inclusive, and equal opportunity workplace.