Front Desk Associate

Description:

Planned Companies, a trusted provider of property services, is seeking a Concierge to join its team in East Brunswick, NJ. The Concierge plays a key role in ensuring tenants, guests, and vendors feel welcome, supported, and valued. As the first point of contact, this individual will deliver a high level of customer service, enhance tenant experiences, and maintain a safe and inviting atmosphere in the building.

The role requires professionalism, strong interpersonal skills, and the ability to handle multiple tasks efficiently while representing Planned Companies in a courteous and polished manner.

Key Responsibilities:

• Warmly greet, announce, and provide direction to tenants, guests, and vendors entering the property.

• Develop personalized relationships with tenants by understanding their lifestyles, needs, and preferences to deliver tailored services.

• Coordinate reservations and appointments at restaurants, hotels, entertainment venues, and local businesses.

• Assist with planning and organizing on-site events.

• Provide recommendations and referrals for local dining, entertainment, retail, sporting events, and transportation options.

• Manage and track mail, packages, deliveries, and vendor services, ensuring security and accountability.

• Answer telephones, monitor lobby activities, and oversee access card and key control.

Requirements:

• At least 3+ years of customer service experience.

• Strong desire and passion for providing a warm, welcoming, and professional presence.

• Excellent communication skills (verbal and written) with basic computer proficiency.

• Familiarity with local attractions, services, and establishments.

• Polite, friendly, self-assured, with the ability to multitask effectively.

• Capable of lifting up to 50 lbs when required.

Benefits:

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and ancillary benefits.

• All employees, both part-time and full-time, are eligible to participate in the company’s 401(k) retirement plan with employer match.