Description:
The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!
Schedule: Sunday, Monday, & Tuesday availability preferred. Other weekly availability welcome!
What You’ll Do:
- Greet clients and ensure a seamless check-in and check-out process
- Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
- Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
- Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
- Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
- Complete studio opening and closing tasks
- Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
- Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices
Who You Are:
- Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
- Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
- Tech Savvy - Readily learns and adopts new technologies.
- Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
- Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.
What You Have:
- Experience in a customer service, hospitality, high-end retail or wellness services role.
- Flexible to work in multiple studio locations within a reasonable distance to your home studio
- Must be able to work a minimum of 18 hours per week. Weekend availability on Saturdays or Sundays is required, along with some holiday availability.
- Employees are required to complete a minimum of one weekday half shift and one weekend half shift. Any remaining hours to reach the 10-hour minimum may be fulfilled at the employee’s discretion.
- Minimum of 18 years old and eligible to work in the United States without sponsorship
Physical Requirements:
- Frequently required to kneel, bend, sit and stand for long periods of time
- Ability to lift/transport items weighing up to 30 lbs
- Operate standard office equipment and technology
Pay & Perks:
- Competitive Compensation + Performance Based Bonus
- Complimentary quarterly wrinkle treatment + retinoid
- Employee discount for Peachy services and products
- Exclusive optional discounts through LifeMart