Front Desk Superstar

Description:

Holiday Inn Express in beautiful White River Junction, Vermont, is seeking a friendly, enthusiastic, and customer-focused Front Desk Superstar to join their hospitality team. This full-time role offers a fantastic opportunity to be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they step into the hotel.

As the Front Desk Superstar, you will be the face of the hotel, playing a key role in creating memorable guest experiences. Whether you are an experienced hospitality professional or new to the industry, your positive attitude and passion for service will be highly valued.

Key Responsibilities:

• Warmly welcome and greet guests upon arrival, creating a positive first impression.

• Efficiently manage guest check-ins and check-outs using the hotel’s reservation system.

• Assist guests with inquiries, special requests, and provide accurate information about hotel services and local attractions.

• Handle walk-in guests promptly and professionally.

• Coordinate room assignments and maintain up-to-date knowledge of room availability.

• Manage phone calls and reservations with professionalism and courtesy.

• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.

• Maintain the front desk area’s cleanliness and organization.

• Resolve guest issues or complaints with empathy and efficiency to ensure guest satisfaction.

• Follow hotel policies and procedures, including safety and security protocols.

Qualifications:

• Friendly and approachable personality with excellent communication skills.

• Passion for hospitality and customer service excellence.

• Ability to multitask and work effectively in a fast-paced environment.

• Flexibility to work rotating shifts including mornings and evenings.

• Previous experience in hospitality or customer service is a plus but not required.

• Basic computer skills and comfort with reservation software preferred.