Description:
As a General Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store through operational excellence and superior guest experiences. You will lead a team of managers and will be accountable for all aspects of managing a single retail store, inclusive of the salon. This is your opportunity to steer top-level productivity, while modeling the passion and commitment to all things beauty that Ulta Beauty is known for. Through performance, people, and processes, you will not only generate deeper levels of passion in—and opportunities for—your direct reports and associates but enhance the reputation of your store in your local market, making Ulta Beauty the “go to” for Beauty Enthusiasts who want simple, enjoyable, and discovery-rich buying experiences.
You’ll accomplish all of this by:
- Promoting a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
- Driving company profitability through operational excellence, top-line sales growth, and expense control.
- Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload on time and within the payroll budget.
- Addressing any issues identified by Ulta Beauty’s financial and operational reporting, as well as by store visits and audit results to achieve goals set for your store and drive company profitability.
- Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
- Performing makeup applications, skincare analysis, and product demonstrations.
- Attracting, hiring, and retaining a diverse team of top talent.
- Building a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Creating an inclusive environment that inspires and encourages the growth and engagement of associates.
- Leading all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, counseling, and individual development plans to enable continuous development and drive sales performance.
- Modeling a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty’s goals for their store.
- Using the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
- Protecting company assets and minimizing loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
- Supporting continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
- Ensuring adherence to all Ulta Beauty policies, procedures, and standards.
- Communicating and providing feedback to field leadership.