Guest Coordinator

Description:

What’s a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think it’s hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, you’ll quickly learn it’s indispensable. Because you’ll be the face of the services department—the first point of contact for guests wanting a warm, inviting and simple beauty experience—your whole approach and make-up will play a significant part of the team’s overall success.

Create raving fans from the first “Hello!”

You’ll accomplish all of this by:

• Offering prompt, friendly, courteous service in the Salon pro-hair area
• Managing Salon phone calls, appointment systems, guest records and Salon traffic flow
• Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
• Informing guests of current promotions and providing knowledgeable, professional product recommendations
• Handling sales, refunds and exchanges courteously and accurately
• Resolving guest concerns promptly and satisfactorily
• Completing necessary paperwork in a timely, consistent and accurate manner
   

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary). Additional requirements include:

• A demonstrated competency with sales, products and service
• The ability to troubleshoot and successfully rectify guest concerns
• The ability to work independently and as part of a team
• The ability to build strong and enduring guest relationships
   

Essential Functions:

• On a regular basis, requires the ability to walk
• On a regular basis, requires the ability to reach with hands and arms
• On a regular basis, requires the ability to stand for a minimum of 4 hours
• On a regular basis, requires the ability to lift and/or move 50 lbs.
• On an occasional basis, requires the ability to climb a ladder and balance
• On a frequent basis, requires the ability to stoop, kneel and crouch