Guest Experience Lead

Description:

McDonald’s is seeking a Guest Experience Lead to enhance customer satisfaction and ensure a welcoming, friendly environment in its Sarasota location. This role is crucial for maintaining a positive guest experience and involves handling guest concerns, guiding team members, and promoting restaurant features such as the McDonald’s App and Mobile Order & Pay. The position offers opportunities for growth, training, and development within a flexible and supportive workplace.

Responsibilities:

• Check in with guests to ensure satisfaction and a positive experience

• Handle guest concerns and provide timely resolutions

• Work collaboratively with team members to maintain a clean, welcoming, and friendly environment

• Offer guidance on promotions, the McDonald’s App, and Mobile Order & Pay features

Required Experience and Skills:

• Humble and hospitable demeanor

• Passion for helping and serving others

• Desire to learn and grow professionally

• Effective communication and anticipation of customer needs

Benefits and Compensation:

• Pay: $14.25 per hour

• Employee discounts and free meals

• Paid sick leave and/or paid time off

• Tuition reimbursement and/or educational assistance

• Training and advancement opportunities

• Weekly direct deposit

• 401(k) plan, medical, dental, and vision benefits (for eligible employees)