Guest Services Representative

Description:

Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on advancing how veterinarians and pet parents care for pets and are on a multi-year journey to enhance the experience of working with veterinarians to keep pets happy and healthy.

As part of this mission, Chewy Health is hiring a Customer Service Specialist to work collaboratively with their peers and deliver a WOW experience for our pet parents. This position is a unique opportunity to work with one of the most dynamic and innovative teams at Chewy.

What You'll Do
 

• Provide stellar service and communication, in addition to supporting your co-workers.
• This role will utilize strong social and communication skills to engage actively with pet parents.
• Perform customer service skills to assist pet parents with providing support to their pet care needs.
• Understand and follow the Standard Operating Procedures (SOP).
• Communicate clearly and respectfully with pet parents, providing education within the legal realm of expertise.
• Communicate clearly and respectfully with other Team Members, keeping team informed in real time on updates
• Assist Manager with communication on additional work-related needs.
• May be required to work weekends.
• Participate in self-development courses and required compliance training.
• Perform related duties and assignments as assigned.
• Position may require some travel.
   

What You'll Need
 

• 1-2 years working in a customer-focused environment.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Must have the ability to work in a fast-paced environment