Description:
The HQS Director, Program Delivery will provide leadership for program management & process improvement in support of our Stars organization. The Director will play a pivotal leadership role in establishing, organizing, and overseeing a newly established team dedicated to driving strategic program initiatives and robust process documentation practices. Additionally, the Director will lead high-profile and priority projects, guiding a team of 5-7 Program and Process Delivery associates to achieve operational excellence and deliver business value.
Key Responsibilities
Use your skills to make an impact
- Develop and implement a comprehensive intake process for program and project requests, ensuring alignment with organizational goals and resource availability.
- Establish portfolio management practices, including tracking, reporting, and ongoing prioritization of initiatives to maximize impact and efficiency.
- Lead high-profile, cross-functional projects, ensuring timely delivery, effective stakeholder engagement, and achievement of defined objectives.
- Oversee and enhance process documentation standards, ensuring consistency, accuracy, and accessibility across all team outputs.
- Lead and develop a team of Program and Process Delivery associates, fostering a collaborative and high-performance culture.
- Partner with senior leadership and stakeholders to identify opportunities for process improvement and strategic alignment.
- Monitor and report on key program metrics and performance indicators, providing actionable insights and recommendations.
Required Qualifications
- Bachelor’s Degree
- 8 or more years of program delivery, project management and/or process improvement
- 3 years or more of management experience
- Experience managing large scale projects/initiatives in a fast-paced environment
- Ability to manage stakeholders and hold them accountable for deliverables
- Ability to manage multiple initiatives and navigate competing priorities
- High level of business acumen
- Exceptional relationship building and communication skills
- Strong knowledge of Microsoft Office XP products (Word, Excel, SharePoint)
- Excellent communication skills, both oral and written