Health System Field Account Representative

Description:

Key Responsibilities

• Perform account maintenance calls on Health System group customer locations as directed by Health Systems Team
• Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers and insights into account
• Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals

• Sell products to locations as allowed by customer agreement and formulary (supplies, equipment, housekeeping products)

• Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office
• Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.

• Reinforce McKesson value prop that has been sold to the corporate office to the group customer locations
• For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office
• Determine any customer satisfaction gaps at customer locations and resell value prop as needed

Critical Skills

• Ability to travel 3-4 days per week
• Must have a valid drivers license and clear driving record
• Adaptive and solution-based service approach to working with customers/internal teams
• Strong consultation and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective; able to sell McKesson value prop and collaborate well with a diverse range of people; tactful, professional and flexible
• Able to thrive in a dynamic environment and navigate organizational complexity and change
• Professional, engaging and confident demeanor
• Detail oriented with good reasoning abilities, good problem-solving skills and sound judgment
• Ability to work autonomously
• Understand technology and customer ordering systems
• Advanced computer proficiency using MS Office applications

Physical Requirements

• Significant amount of time performing computer and phone based work is required
• Significant amount of time spent traveling via automobile
• Home Office environment with frequent travel

Minimum Experience

• Degree or equivalent and typically requires 2+ years of relevant experience.

Education/Training

• Degree or equivalent and typically requires 2+ years of relevant experience.