Description:
Full Job Description
Duties
The Audiology Health Technician provides support in six functional areas. They are: 1) walk-in clinic, 2) hearing aid repairs, 3) hearing aid and earmold certification and tracking, 4) data, equipment and supply management, 5) earmold impressions, and 6) audiologist support. The duties include but are not limited to the following:
- Supports Audiology professionals in procedures in the diagnosis and treatment of hearing problems using standard face-to-face and telehealth applications.
- Operates and maintains medical and telehealth equipment for diagnostic and treatment procedures.
- Perform patient care procedures and provides follow-up hearing aid consultation for patients recently fit with hearing aids.
- Receive and direct patients, answer routine inquiries and make referrals.
- Determine nature of inquiry and independently respond to all administrative questions.
- Assist patients, visitors, and others requesting information, guidance or referral for special assistance.
- Responsible for making impressions of the ear for earmolds, custom hearing aids, and hearing aid repairs due to poor fit or changes in patient status (i.e. loss/gain of weight) including those on surgically altered or difficult to fit ears.
- Perform administrative tasks such as filing and completing clinical documentations.
- Manage office supplies and hearing aid inventory, electronic ordering, and verify orders upon arrival.
- Routinely check orders to ensure that all components are present and in working order.
- Check malfunctioning hearing aids to determine if problems can be corrected or if they must be returned for repairs.
- Performs independent troubleshooting on malfunctioning hearing instruments to determine if problems can be corrected or if the instrument must be sent in for repair.
- Monitors and maintains inventories and orders supplies for ear mold fabrication, hearing aid repairs, hearing aid fittings, diagnostic procedures, and cerumen management purposes.
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.