Help Desk Support

Description:

What's the Job?
 

• Provide first-level technical support to end-users in person, via phone, and through email.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other office equipment.
• Install, configure, and maintain hardware and software systems.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Document support requests, resolutions, and updates in the ticketing system.
   

What's Needed?
 

• Associate degree in Information Technology or related field (Bachelor's preferred).
• 1-3 years of experience in a help desk or technical support role.
• Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Strong interpersonal and communication skills.
   

What's in it for me?
 

• Opportunity to work in a collaborative and fast-paced environment.
• Hands-on experience supporting a variety of hardware and software systems.
• Potential for ongoing professional development and growth.
• Engagement in meaningful work supporting organizational operations.
• Competitive pay rate aligned with industry standards.