Homeless Outreach Program Manager

Description:

Pathways to Housing DC is an innovative agency based in the heart of Washington, D.C. We believe that housing is a basic human right, and that without housing people are unable to address their mental health disorders, addictions, and other life stressors. We provide each person entering our program their own apartment, without requiring treatment compliance or sobriety as a prerequisite. We then provide each person with intensive support services to help them stay housed and begin their journey to recovery.
The Outreach Program Manager is responsible for supervising the operations of one or more street outreach teams. Our outreach teams work to build trust with those experiencing homelessness first by helping to meet some of their basic needs (including food, clothing, showers, laundry, transportation, identification, etc.). Then, they partner with each individual to access housing, employment, medical care, mental health care, substance abuse treatment, and other services.

• The Program Manager on this team is required to provide in-field supervision to staff. This is a full-time position and may occasionally require evening or weekend work.

• This is a highly competitive role. A video phone screen is required to move forward with your application. Please do not submit for consideration if you do not intend to complete the next step prior to the in-person interview.

• Primary responsibility for the recruitment, management and supervision of the Outreach team comprised of Bachelor’s level professionals Peer Specialists;

• Work closely with the business community to evaluate trends, align priorities, and address concerns when needed;

• Work closely with the Associate Director of Homeless Services, to determine strategic focus of the teams in order to manage time and resources; continue to reassess and adjust as needs and priorities shift;

• Work with the Associate Director of Homeless Services, to develop annual goals and strategic plan for outreach;

• Support team members in identifying individuals in need of services, assessing needs, and working with individuals to create a plan to meet needs;

• Maintain records in Electronic Medical Record and ensure quality and timeliness of data entry;

• Conduct trainings for community stakeholders, including law enforcement, library staff, property owners / managers, and faith communities on issues such as homelessness, engagement, understanding mental illness, and other topics as needed;

• Monitor staff to ensure prompt and thorough response to crises and calls from stakeholders involving concerns about homeless persons in need of assistance;

• Coordinate quarterly and annual evening counts / mapping of individuals sleeping on the streets in downtown DC;

• Develop creative community partnerships by leveraging the existing resources of the outreach teams to expand coverage;

• Collaborate with other agencies to eliminate barriers for individuals to receive necessary services and housing;

• Represent Pathways and the Outreach Team at conferences, community meetings, and other venues;

• Perform related work as assigned.