Human Resources

Description:

Full Job Description

Reporting to the Workforce Operations Lead, the person in this role will support the Talent Operations Team’s
objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while
balancing the needs of our employees.

The HRSS Specialist will handle critical HR support functions and assist in delivery of HR related
administrative and operational processes

Execute on and support a vast array of centralized operational HR business processes spanning the
employee and owner lifecycle. This may include:

• Monitor regular reporting and completion of pre-hire, onboarding and offboarding tasks
• Administration of the education, tuition, and certification reimbursement programs, as well as

queries and reporting

• Talent program administration, queries and tracking (related to programs such a year-end

performance management process, annual compliance surveys, etc)

• Responding to employment verification, personnel files, and legal related requests
• Actively maintain service queue through HR applications (Workday and ServiceNow)
• Assist the Talent Service Desk as next level Tier 2 support
• Provides excellent service to the employees, owners and Talent Team members providing redirection and

educational opportunities to increase customer knowledge while resolving the current situation.

• Collaborate effectively within and outside the team to ensure integrated approach to the Talent

experience

• Communicate daily with HRSS Lead on productivity, quality & availability,
• Identify communication and operational issues arising during day-to-day administration activities,

making recommendations for process improvements to continuously improve efficiency and customer
service.

• Other duties as assigned

Preferred Requirements

• Education: Bachelor’s Degree in Human Resources or related degree
• Ability to easily and effectively communicate complex information in a meaningful manner
• Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly