Implementation Specialist

Description:

First point of contact for clients submitting implementation requests via email/phone channel for high revenue clients. Handles end-to-end processing for complex implementations while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services.

Responsibilities:

• Manage dedicated email inbox, prioritize, client requests, case and implement eligible items
• Create a case/package for tracking, monitoring and E2E resolution as applicable
• Receive and respond to implementation requests received by email and questions from internal partners
• Data input technology more process and interfacing with internal teams than client contact - operational.
• Conduct limited research and respond to client and be able answer questions and inquiries
• Utilize the various bank systems to support clients requests.

Skills:

• Customer Service Skills (internal and external clients)
• Detailed Oriented/Organized
• Ability to work in a high paced environment with various systems (Microsoft Office, internal bank systems)