Description:
The Information Systems Technician provides end user support for hardware, software and technology systems.
Information Systems Specialist Responsibilities
- Keep safe work habits as the highest priority at all times
- Develop good working relationships with all co-workers, customers, and associates.
- Administer Microsoft Active Directory, including, users, groups, permissions, and access to network shares.
- Administer Microsoft 365 platform for end user accounts.
- Install and support computer hardware to include PC's, printers and IP phones.
- Install and support operating systems, software, Office 365 and configuring user profiles.
- Provide support for conference room IT equipment and connections.
- Troubleshoot network components and related hardware.
- Manage end user system imaging deployment.
- Maintain current PC and server backups using centralized backup and recovery software.
- Manage warranties on IT related equipment and maintain an asset tracking spreadsheet.
- Process work requests submitted through help desk environment and provides face to face assistance when needed.
- Provide 24/7 technical support as requested.
- Demonstrate purposeful growth through self-study to develop new skills and identify and execute continuous improvement projects.
Information Systems Specialist Requirements
- Requires a high school diploma or G.E.D equivalent with relevant job experience.
- Associates degree in Information Technology or related field.
- Knowledge of and experience with Microsoft Windows administration and Microsoft Office Suite of products.
- Experience with Microsoft Active Directory/Windows/Azure environment administration and a basic understanding of Ethernet/Wi-Fi networks preferred.
- Experience with basic PC hardware troubleshooting and problem solving skills.
- Strong communication and organizational skills are also required.
- Customer service mindset and works well independently or as part of a team.