Description:
Information Technology Technician
Job Type: Fulltime
Job Location: Fremont, CA
Responsibilities
- Support Apple, Linux and Windows environments.
- Support mobile computing environments.
- Support a wide range of technologies, including Printers, VoIP, copiers, Audio/Video (AV) collaboration systems, automation robotics devices, handheld scanners, open source software, etc.
- Support SaaS applications (M365, Teams, Atlassian, etc).
- Assist in managing the Service Desk ticket queues and prioritizing response to these requests
- Collaborate with other IT groups and Engineering teams to support their initiatives.
- Provide training and guidance to staff on IT supported applications and services.
- Develop and maintain documentation related IT supported applications and services.
- Tier2 Escalation for IT supported applications and services.
Qualifications:
- At least 2-3 years in a corporate IT help desk/service desk role.
- Experience or some knowledge with Mac and Windows management in an enterprise environment using Active Directory, Group Policy, Office 365, and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence)
- Experience using remote support tools: Team Viewer, RDP, or equivalent tools.
- Experience or some knowledge with processes including ITIL, Documentation, Change Management, and Work Prioritization.
- Experience or some knowledge with relevant IT technology: DNS, DHCP, networking, VPN, storage, VoIP, etc.
- Experience with hardware maintenance and troubleshooting procedures.
- Experience reviewing and understanding software/operating system logs (varied by system) for troubleshooting and issue resolution.
- General experience with Mac and Windows operating systems.
- Experience using MS Intune and/or JAMF to manage devices.
- Natural tendency to focus on scalable long-term solutions.
- Experience or some knowledge with Audio & Visual solutions and integrations.
- Participation in on-call rotation
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Minimum of 2 years of experience managing Mac, Windows and Linux fleets
- Minimum of 2 years supporting end-users
- CompTIA A+ and CompTIA Network+ preferred
- Microsoft Certification a plus
- Ability to walk and stand on cement floors for long periods.
- Ability to stand, stoop, bend and performing repetitive tasks.
- Must be able to lift to 30 pounds at a time.
- Prolonged periods of sitting at a desk and working on a computer