Infrastructure Technician

Description:

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

Responsibilities Of The Infrastructure Technician Include

• Provides primary support of “managed” devices and virtual machines running Windows 7, 10 and iOS operating systems.
• Provides break fix assistance for business applications and other end-user technical capabilities utilizing approved components and facilitates their use among users in support of business effectiveness.
• Aid with resolving issues with mobile device technology.
• Provides input from users and individual support experiences and facilitates the use of technologies being provided
• Provides ongoing Level II and other support of assets.
• Assist with the opening and escalating of Service Desk incidents even those of other resolver groups and provides support as needed.
• Oversee and submit field Service Requests and Change Orders as needed.
• Assist with various Projects as needed

Candidates for this position may be able to work remotely from a home based office

Preferred Qualifications

• Bachelor’s degree from an accredited college or university or equivalent work experience
• Advanced knowledge of Windows, Office 365, iOS, VMWare and Mobile Devices
• Advanced knowledge of LAN and WAN terminology, infrastructure and equipment
• Project Management experience
• Strong customer service skills

About Equitable

At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.