Installer Service Specialist

Description:

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong background in mechanics.

Above average communication skills.