Insurance Service Agent

Description:

CSAA Insurance Group, a AAA Insurer, is a top property and casualty insurance provider in the U.S., committed to protecting customers, supporting communities, and fostering an inclusive and collaborative workplace. The company emphasizes innovation, adaptability, and a service-oriented culture to help members prepare for and recover from life’s uncertainties.

As an Insurance Service Agent, you will play a vital role in supporting policyholders, providing expert guidance on coverages, processing transactions, and delivering personalized service via phone, web, and chat. This remote opportunity allows you to be part of a mission-driven organization dedicated to customer care, inclusion, and continuous improvement.

Key Responsibilities:

• Provide high-quality support to policyholders by explaining coverage details, conducting policy reviews, and offering insurance quotes for existing policies.

• Process underwriting transactions within authority limits.

• Communicate directly with policyholders through multiple channels (phone, web, chat) to ensure simple, positive, and personalized experiences.

• Deliver timely resolutions while collaborating with other agents to achieve team and organizational goals.

• Participate in continuous training, development, and company culture-building activities.

Training & Schedule:

• Next training start date: November 17, 2025. Training will be instructor-led and virtual, combined with on-the-job learning.

• Work schedule: 40 hours per week within operational hours (24/7 service).

• Default post-training shift: 11:30 AM – 8:00 PM local time, including weekends.

• Employees receive one weekday and one weekend day off (not always consecutive).

• Must be flexible to meet business needs.

• Shift differentials and bilingual pay available for qualifying employees.

What We Offer:

• Competitive pay structure based on geographic location.

• Company-funded P&C licensing within 6 months (if not already licensed).

• Comprehensive benefits including medical, dental, vision, 401(k) with company match, and performance bonuses.

• Paid time off, volunteer opportunities, and employee resource groups to foster inclusion and belonging.

• Climate-conscious initiatives and corporate responsibility programs.

• Career growth opportunities in a supportive, diverse, and mission-driven workplace.

Our Culture & Commitment:
At CSAA IG, employees are encouraged to BELIEVE in service, COMMIT to supporting customers and colleagues, and CREATE meaningful change through innovation and community service. The company celebrates diversity, equity, and inclusion, fostering a workplace where every individual is supported in their growth journey.