Internal Operations Coordinator

Description:

We are looking for an Internal Operations Coordinator to join our team—a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a dynamic team of professionals, united by a shared commitment to making a difference—for our clients, our communities, and one another.

Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with clarity.

Key Responsibilities

People and Employee Support 

Coordinate recruitment activities, including job postings, applicant tracking, interview scheduling and candidate communications. 
Support new employee onboarding and orientation, including required forms, system access, training and introductory activities. 
Maintain accurate employee records, personnel files and related documentation. 
Assist with benefits, retirement plan and group insurance administration, including employee communications and record maintenance. 
Support employee lifecycle processes, including role changes, leaves and departures. 
Coordinate internal training, professional development activities and required documentation. 
Assist with policy administration, annual acknowledgements and employee communications. 
Support employee engagement activities, Firm events and other Internal Support initiatives. 
Handle employee information with professionalism, discretion and confidentiality. 

Operational and Client Service Support 

Support administrative and operational processes that help client service teams deliver services efficiently and consistently. 
Coordinate and maintain client onboarding, setup, authorization, compliance and related activities as assigned. 
Assist with the administration and oversight of Firm programs, initiatives and service offerings, which may include OBR, Audit Shield or other programs as needs evolve. 
Prepare, organize and maintain documentation, records, trackers and workflows supporting client and Firm operations. 
Coordinate information gathering, status tracking, follow-up and communication across departments and stakeholders. 
Maintain accurate information within applicable databases, document management and practice management systems. 
Help ensure assigned processes and program requirements are completed accurately, consistently and on a timely basis. 
Identify opportunities to improve, standardize or automate administrative and operational processes. 

Internal Operations and Administration 

Provide administrative and project support to the Internal Support team and Firm leadership. 
Assist with workflow coordination, process documentation and the maintenance of internal procedures. 
Maintain internal databases, trackers, forms and records. 
Coordinate meetings, training sessions, internal events and related materials. 
Support operational reporting, information requests and follow-up activities. 
Assist with the rollout and ongoing administration of Firm systems, tools and process improvements. 
Contribute to special projects and continuous improvement initiatives that strengthen service delivery and reduce administrative effort for client service teams. 
Support the administration of Firm programs, workflows, systems and strategic initiatives as assigned. 
Provide support in other areas of internal operations as Firm needs evolve. 

Qualifications And Experience

Post-secondary education in Business Administration, Human Resources, Office Administration or a related field. 
Two or more years of relevant experience in administration, operations, human resources or professional services. 
Experience in public accounting or another professional services environment is considered an asset. 
Working knowledge of employment standards and the handling of confidential employee information is considered an asset. 
Strong proficiency with Microsoft 365 applications, including Word, Excel, Outlook and Teams. 
Experience with HRIS, applicant tracking, document management, practice management or CRM systems is considered an asset. 

Key Competencies 

Strong organization, time management and follow-through. 
A responsive, professional service mindset. 
Sound judgment, discretion and respect for confidentiality. 
Clear verbal and written communication. 
Accuracy and attention to detail. 
Initiative, problem-solving and adaptability. 
The ability to collaborate effectively across teams. 
A practical continuous improvement mindset. 

Why Join Baker Tilly Windsor? 

A collaborative and supportive team environment. 
A varied role with exposure to employee experience, Firm operations and client service support. 
Opportunities to contribute to process improvements and meaningful Firm initiatives. 
Professional development and room to grow as the Internal Support function continues to evolve. 
A competitive salary and benefits package.