It Analyst

Description:

The IT Analyst serves as the primary local and corporate liaison for all technology-related operations at the OPCO. This role is responsible for ensuring the reliability, performance, and security of all local technology infrastructure, user devices, software systems, and communications. The IT Analyst supports employees across all shifts in a 24/7 environment and works closely with corporate and regional IT teams to coordinate system upgrades, equipment installations, user provisioning, and issue resolution.

This position requires strong problem-solving skills, the ability to manage multiple high-priority tasks simultaneously, excellent communication, and a hands-on approach to supporting both hardware and software needs in a fast-paced distribution environment.

Key Responsibilities

Corporate IT Coordination

Serve as the OPCO's primary point of contact for corporate and regional IT.

Coordinate system upgrades, installations, and corporate-level IT initiatives.

Manage communication between corporate IT teams, local leadership, and end users.

Track, store, and return hardware as required for corporate projects.

Infrastructure & Systems Management

Support installation and maintenance of server upgrades and related hardware.

Coordinate backup internet installation and maintenance (e.g., Starlink setup) when required.

Oversee upgrades to printer management systems, including troubleshooting and user support.

Assist with network equipment repairs and manage third-party vendor interactions for warehouse connectivity projects.

User Device Lifecycle & Security

Identify user devices requiring upgrades to meet current security requirements (e.g., Windows 11 migration).

Configure, deploy, and troubleshoot new laptops and desktops-typically requiring 1-2 days per device depending on user needs.

Reimage, repair, and repurpose returned or outdated equipment.

Manage weekly admin code access needed for system installations and configuration changes.

Employee Onboarding & Access Provisioning

Act as the point person for IT-related onboarding for all new employees requiring technology.

Request equipment through corporate systems (STAR Online) and ensure timely delivery.

Build and configure user profiles across multiple corporate and local systems, including:

MFA, Foodstar, Dashboard, Mealticket, Marketwatch, OMS, Customer First, SAP, Email, phone systems, and others.

Configure and deploy sales rep laptops, often requiring a complex 3-day setup process.

Set up desk phones, kiosk computers, and job-specific application access.

Application Administration & Data Maintenance

Manage weekly updates and adjustments to sales rep access across OMS and Dashboard.

Create and maintain pricing chain link groups in the OMS system as requested by DSMs.

Research and remove outdated chain links to ensure accurate customer group pricing.

Support AS400, OMS, Foodstar, and other line-of-business applications.

Technical Support & Troubleshooting

Provide first-line troubleshooting for all technical issues across the OPCO, including:

Laptops, desktops, printers, monitors, phones, Wi-Fi, AS400, OMS, cameras, badge systems, and software access.

Diagnose issues locally, research solutions, and submit IT tickets when escalation is required.

Respond to issues as they arise, often interrupting ongoing work to ensure continuous operational productivity.

Support employees across all shifts, including early mornings, nights, and weekends as needed.

24/7 Operational Support

Respond to after-hours issues from night managers, warehouse employees, and sales reps.

Provide timely remote assistance or create tickets for corporate escalation when off-site.

Maintain business continuity by offering temporary equipment solutions (e.g., loaner laptops).

Qualifications

Required

Strong technical troubleshooting and diagnostic skills.

Experience supporting Windows operating systems, especially Windows 11.

Ability to manage multiple software platforms and user access systems.

Excellent communication and coordination skills with both technical and non-technical users.

Ability to work independently, prioritize tasks, and manage time effectively.

Willingness to provide support outside standard business hours.