Description:
In the role of IT Application Support Manager, you will oversee Managed Service Providers and ensures reliable, high‑quality support for critical business applications in Milwaukee, WI. This role drives operational excellence through continuous process improvements, strong governance, and effective transition‑to‑operations for new projects. Partnering closely with regional IT and business stakeholders, the manager ensures third‑party services are delivered consistently and without disruption to core business operations.
What You’ll Be Brewing
- Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties
- Oversee activities associated with monitoring, analysis, and reporting of application service provider performance
- Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes
- Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed
- Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact to the company’s critical core systems
Key Ingredients
- You have a bachelor’s degree in IT, Computer Science or Equivalent experience
- Minimum of 8 years of experience in application development or delivery
- Functional knowledge of key SAP platforms and modules, including SAP S/4HANA, SAP ECC, EWM, TM, MM, SD, and FI/CO, sufficient to provide application ownership, govern service delivery, and assess business impact.
- Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models
- Proven incident, problem, and change management skills in enterprise‑critical, integrated application environments.
- Strong analytical and problem‑solving skills to diagnose complex cross‑system issues and drive root‑cause resolution and continuous improvement.
- Capability to govern and usage of AI observability tools, dashboards and metrics.
- Excellent communication and stakeholder‑management skills, with the ability to translate technical issues into clear business impact for leadership.
- Ability to operate both strategically and tactically, influence without direct authority, and maintain strong ownership and accountability
- You build relationships and collaborate to get to the desired outcome. You take accountability for results – acting with integrity and honoring commitments
- You take accountability for results – acting with integrity and honoring commitments
- You have a thirst for learning – you are always looking for ways to learn and help one another grow
- You exhibit our core values