It Applications Support Specialist

Description:

PRI Technology is currently hiring a Radiology Applications Support Specialist Level 2 for a full-time role with a leading healthcare firm based in Cherry Hill, NJ. This role is a key position in the Radiology IT division, responsible for supporting, maintaining, and optimizing clinical imaging systems like PACS, RIS, and voice recognition software.

The selected candidate will play a vital part in ensuring seamless IT support operations, engaging in workflow analysis, system upgrades, integration projects, and delivering excellent end-user support—all while upholding HIPAA standards and contributing to critical patient care operations.

The position begins as on-site for the first two months, transitioning into a hybrid model (3 days in-office, 2 days remote). U.S. Citizens or Green Card holders are preferred for this opportunity.

Key Responsibilities:

Advanced Application Support:

• Serve as the primary point of escalation for PACS, RIS, and other radiology systems.

• Troubleshoot and resolve complex issues in collaboration with vendors and IT teams.

• Monitor system health, perform proactive maintenance, and ensure high availability.

• Participate in system upgrades, patches, and regression testing.

• Support after-hours critical issues through on-call rotation.

Workflow Optimization & System Integration:

• Analyze radiology workflows and identify areas for process improvement.

• Design and implement efficient workflows that align with clinical operations.

• Support seamless integration with EHR, RIS, and other healthcare platforms.

• Maintain expertise in DICOM, HL7, and radiology data standards.

Collaboration & Communication:

• Work closely with radiologists, IT staff, and external vendors to deliver solutions.

• Communicate technical concepts clearly to clinical and technical audiences.

• Provide regular updates on system issues, fixes, and project deliverables.

Security & Compliance:

• Ensure compliance with HIPAA and internal data security protocols.

• Manage application access rights and maintain audit integrity.

Knowledge Management & Mentorship:

• Create and update technical documentation, user guides, and SOPs.

• Mentor junior support staff and contribute to a collaborative IT culture.

• Stay informed on best practices, trends, and advancements in Radiology IT.

Required Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

• Minimum 2 years’ experience supporting PACS, RIS, or radiology IT systems.

• Deep understanding of DICOM, HL7, radiology workflows, and voice recognition systems.

• Strong problem-solving and technical troubleshooting skills.

• Familiarity with healthcare IT environments and compliance standards (HIPAA).

• Excellent communication and customer service abilities.

• Certifications such as CIIP are a plus.

Work Environment & Benefits:

• Work Schedule: On-site for first 2 months, then Hybrid (3 days in office, 2 days remote).

• Salary: $100,000/year + Bonus (~$8333/month + Bonus)

• Benefits:

  • Medical, Dental, and Vision insurance

  • 401(k) retirement plan

  • Pension plan