It Asset Management Cmbd Analyst

Description:

ECLARO is hiring an experienced IT Asset Management CMBD Analyst to support its client in delivering superior IT services within the public sector. This contract-based remote position offers a unique opportunity to work in a fast-paced, 24/7 environment focused on IT Service Management and Configuration Management Database (CMDB) operations.

This role is ideal for individuals who are detail-oriented, have strong ITIL process understanding, and can thrive under pressure while collaborating with diverse teams across the IT landscape.

Position Overview:

The CMDB Analyst will be responsible for maintaining the accuracy and integrity of the Configuration Management Database (CMDB), ensuring high-quality data standards are upheld, and collaborating across teams to enhance overall IT Service Management efficiency.

Key Responsibilities:

• CMDB Maintenance:

  • Manage and maintain the CMDB ensuring data is accurate, complete, and meets compliance requirements.

• Quality Control:

  • Conduct regular audits, identify gaps or inconsistencies, and correct data to maintain integrity.

• Collaboration:

  • Work with cross-functional teams to ensure CMDB alignment with broader IT operations and service delivery goals.

• Analysis and Reporting:

  • Generate regular reports and conduct data analysis to support operational and strategic decision-making.

• Process Improvement:

  • Identify opportunities to enhance CMDB processes and implement improvements that align with ITIL best practices.

Qualifications:

Technical:

• Strong knowledge of ITIL processes for CMDB management.

• Hands-on experience with ISM tools.

• Familiarity with ITIL v4 Foundations certification (required).

• Background in process design and improvement methodologies.

• Proficiency in IT tools related to configuration and asset management.

Soft Skills:

• Excellent communication and interpersonal skills (written and verbal).

• Critical thinking, analytical mindset, and organizational capabilities.

• Ability to collaborate with both technical and non-technical stakeholders.

• Self-starter with strong attention to detail and service quality.

• Comfortable working independently and in teams under tight deadlines.

Education:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience.

Compensation:

• Hourly Rate: $25/hour

• Monthly Estimate: $4000 (based on 160 working hours)

Benefits with ECLARO:

• 401(k) plan administered by Merrill Lynch

• Pre-tax commuter benefits

• Eligibility for Medical, Dental & Vision Insurance