Description:
This position is a senior contributor supporting internal business applications (Allegro, Quorum QPTM/TIPS, FlowCal, Omnitracs, TL2000, Waterfield). The role partners closely with IT Application Support, Infrastructure, Cloud, and Business Continuity teams to ensure applications are stable, well-supported, and positioned for recoverability.
Key Duties:
- Act as the primary support owner for assigned applications, coordinating across IT and business teams to resolve issues and drive continuous improvement.
- Support daily, weekly, monthly, and annual business processes within supported applications.
- Maintain and revise application configuration settings aligned with business requirements and IT standards.
- Assist with implementation of new applications, modules, and major upgrades, including testing and validation.
- Provide senior-level functional and technical support for assigned applications, including ownership of complex incidents and root-cause analysis.
- Prepare training materials and support business users across Pipeline, Trucking, Rail, Marine Operations, and Refinery Services.
- Support existing reporting processes and collaborate on new reporting and analytics requirements.
- Identify opportunities for process improvement and application integration.
- Assist project manager(s) to facilitate successful delivery of projects.
- Coordinate with vendors and internal IT teams to resolve issues and plan enhancements.
- Serve as a subject matter expert for assigned applications, providing guidance on support strategy, recovery readiness, and operational best practices.
- Ensure application recovery requirements, including RTOs, RPOs, dependencies, and recovery procedures, are documented and maintained.
- Identify and document upstream and downstream application dependencies that impact recovery sequencing and business operations.
- Serve as the application-level liaison to Business Continuity and Cyber Resilience teams.
- Collaborate with various departments within the organization to ensure that disaster recovery and business continuity plans align with overall business objectives and priorities
- Identify and address gaps in business processes and controls to achieve compliance with BCDR program objectives
- Test and evaluate disaster recovery and business continuity plans on a regular basis to ensure their effectiveness and make recommendations for improvement
- Work directly with BCDR System Administrator to plan, test, and execute recovery scenarios as outlined by the Cyber Resilience Manager
- Communicate regularly with senior management to provide updates on disaster recovery and business continuity planning efforts.
Required Skills, Experience, and Education:
- 7+ years of experience supporting enterprise applications in a multi-user environment.
- Experience with application implementations, configuration, and major upgrades.
- Bachelor’s degree or an equivalent combination of education and industry experience.
- Travel requirements up to 15%.
- Ability to work effectively with business leaders, technical teams, and vendors.
- Requires sound judgment to balance competing priorities, manage ambiguity, and drive outcomes in a dynamic operational environment.
- Ability to work independently or collaboratively based on project needs.
- Demonstrated understanding of application dependencies across infrastructure, data, and business processes.
- Strong documentation and organizational skills.
- Participate in an on-call rotation for supported applications and have flexibility to work overtime when required.
- In-depth knowledge of designated application(s), including implementation, configuration settings, user functionality, and application administration
- Broad understanding of operational business processes in energy, transportation, or industrial environments.
- Understands the fundamentals of project management methodology
- Knowledge of SharePoint configuration and administration, Nintex Automation Cloud and Forms, Power Automate, Microsoft Forms, and M365 Office products
- Experience supporting Business Continuity and Disaster Recovery activities.
- No relocation assistance or sponsorship provided.