Description:
IT Field Service Engineer (MSP Experience Required)
Location: New York Metro Area
Work Type: Field-Based Onsite (Travel Required)
Join Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and a 2024 Global MSP501 Top 500 Managed Service Provider! Be part of a team driving AI-powered IT innovation while delivering hands-on support to clients across the NY Metro area.
About the Role
As a Field Service Engineer, you’ll provide expert on-site and remote IT support, implementing and troubleshooting advanced technologies for our clients. You’ll work with a variety of systems, including networking, virtualization, and cloud environments, while delivering exceptional client service.
What You will do
- Deliver on-site and remote IT support for clients across the NJ/NY Metro area.
- Implement and troubleshoot advanced technologies in networking, virtualization, and cloud environments.
- Configure systems and network architecture for new and existing clients.
- Install and support multi-vendor hardware: Servers, SAN, LAN, WAN, VPN.
- Monitor Disaster Recovery and Business Continuity solutions.
- Provide exceptional client service and document all work clearly and professionally.
- Collaborate on AI-driven projects that enhance automation and efficiency.
What We’re Looking For
- 5+ years IT support experience, with MSP background required
- Strong technical skills in:
- Active Directory, Group Policy
- Microsoft Azure, Intune (Android/iOS)
- VMware / Hyper-V, LAN/WAN, Wi-Fi, Firewalls
- Windows Server OS (install, troubleshoot, maintain)
- Mac OS (must-have)
- Bonus: Basic Linux knowledge and any AI/automation experience
- Excellent communication and documentation skills
- Valid driver’s license and reliable vehicle for travel in NY Metro
- Industry certifications are a big plus
Growth Opportunities
- Learn and upskill in AI technologies including Microsoft Copilot, Azure AI, and automation tools
- Access to professional development and certifications
- Work alongside experienced engineers and expand your expertise across cloud, virtualization, and networking
Why Netsurit?
- Work with award-winning, fast-growing global MSP
- Collaborate with a team that values your ideas and expertise
- Professional growth through certifications and skill development
- Competitive compensation and benefits