Description:
IT Field Services Engineer
Location: Greensboro, NC Onsite
Duration: Long Term Contract
Job description
Provides hands-on, onsite remediation support for endpoints and devices that cannot be remediated through remote tools or that experience issues after patching or hardening changes. Ensures remediation and compliance outcomes are achieved even when automation is not possible.
Essential functions
- Perform onsite patching, recovery, and repair for endpoints and devices that cannot be remediated remotely.
- Resolve post-change failures including boot issues, application failures, connectivity issues, and performance degradation; restore devices to operational state.
- Support hands-on updates for specialized devices, video teleconferencing endpoints, and other assets requiring physical access.
- Capture remediation evidence and device outcomes to support Qualys closure validation and program reporting.
- Provide accurate reporting inputs on completion counts, repeat failures, and turnaround time to support metrics and service level agreement reporting.
- Identify recurring patterns and escalate systemic issues for root cause analysis and permanent fixes.
Required qualifications
- Three or more years of direct, hands-on field services experience supporting enterprise endpoints and peripheral troubleshooting.
- Strong diagnostic and repair skills with the ability to work independently in customer environments.
Preferred qualifications
- Hospital information technology experience strongly preferred; broader healthcare experience preferred.
- Certifications highly desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.
Work schedule expectations
- Flexibility to support onsite work during maintenance windows and urgent remediation events as needed.