Description:
NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users — ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency. This position requires hybrid on-site presence in Sharon Hill, PA, an on-call rotation, and up to 25% travel to support pharmacy locations.
What You'll Do
End-User Support & Device Management
- Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.
- Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.
- Perform hands-on desktop support including installation and upgrades of hardware/software, system configuration, backups, and application setup.
- Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.
- Provide technical support to executive management.
Systems & Operations
- Manage user onboarding and offboarding processes.
- Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
- Maintain accurate inventory of computers, peripherals, phones, and network equipment.
- Support and maintain physical network infrastructure including routers, wireless access points (WAPs), and switches.
- Coordinate with third-party software and hardware vendors for support and issue resolution.
- Assist in developing and maintaining standard hardware and software configurations.
- Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
- Create, manage, and modify user credentials across multiple platforms.
- Document policies, procedures, and instructional materials as needed.
- Travel to client and pharmacy locations as needed to support deployed technology.
What You Bring
Core Capabilities
- Experience with help desk and/or IT support in a professional environment.
- Experience in cloud infrastructure (Azure preferred).
- Experience supporting Office 365 and Azure Active Directory (user, device, and license management).
- Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in on-site and remote environments.
- Experience using and managing help desk/ticketing systems.
- Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
- Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
- Experience with Mobile Device Management (MDM).
- Hands-on experience with cabling, patching, racking, and network equipment setup.
- Valid driver's license and ability to travel up to 25% to pharmacy and client locations.
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- CompTIA A+
- CompTIA Network+
- CCNA
Who Thrives In This Role
- You thrive in a fast-paced environment and take ownership of technical challenges from start to resolution.
- You are resourceful, calm under pressure, and comfortable supporting users at all levels — including executives.
- You proactively identify gaps in technology and documentation and take steps to fix them.
- You are comfortable with travel and the variety that comes with supporting multiple pharmacy locations.