Description:
The IT Infrastructure & Operations Manager needs to be agile, professional, and comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team.
Endeavour is highly selective about the people we bring on board because our ecosystem depends on it. Change happens quickly here, and we must maintain a strong team of honest, communicative, collaborative, open-minded, strategic, reliable, and driven team members. We seek ultra-creatives and superstar performers with self-awareness, a sense of humility, and a hunger to make a positive impact in the world. Endeavour offers flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Our support team is the heart of the ecosystem. We’re a diverse group of bright, passionate, dedicated people, working together to make a real difference. Are you ready to join the journey?
Key Responsibilities
Include But Are Not Limited To
- Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services.
- Lead and develop the IT Operations team, fostering a culture of accountability, customer service, collaboration, and continuous improvement.
- Administer and maintain enterprise infrastructure, including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies.
- Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems, ensuring they remain secure, reliable, and aligned with business needs.
- Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives to maintain a modern and resilient IT environment.
- Manage enterprise backup, disaster recovery, and business continuity capabilities to minimize operational risk and downtime.
- Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements.
- Oversee IT operations, ensuring incidents, service requests, and changes are managed effectively while meeting established service levels.
- Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards.
- Build and maintain strong relationships with technology vendors, managed service providers, and implementation partners, coordinating on-site engagements and ensuring successful delivery of infrastructure and technology initiatives.
- Serve as the primary IT owner for infrastructure-related vendor implementations, coordinating resources, validating deliverables, and ensuring smooth transition into ongoing operations.
- Collaborate closely with Enterprise Applications, Business Relationship Management, Cybersecurity, and business stakeholders to support enterprise technology projects and organizational priorities.
- Manage infrastructure-related budgets, technology licensing, maintenance agreements, and hardware lifecycle planning.
- Monitor infrastructure health, operational metrics, and system performance, identifying opportunities to improve reliability, efficiency, and user experience.
- Evaluate emerging technologies and recommend practical solutions that improve operational effectiveness, scalability, and service delivery.
- Other duties as assigned.
Skills & Requirements
Education / Experience
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field required; equivalent combination of education and relevant experience will also be considered.
- Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Azure, or AWS are preferred.
- 5+ years of experience in Operations, Cybersecurity Engineering, DevOps, or related roles.