Description:
Your opportunity
- Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience.
- Deliver remote and onsite technical support to global employees across multiple time zones.
- Diagnose and resolve hardware, software, and network issues promptly and effectively.
- Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals.
- Partner with global IT teams to ensure consistent service delivery and alignment with support standards.
- Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation.
- Maintain detailed documentation of support requests, resolutions, and asset inventory.
- Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use.
- Identify and implement opportunities for process improvement to enhance IT service quality and efficiency.
- Carry out other duties as assigned.
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
Must have skills
- Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization.
- Strong proficiency in Windows, macOS, Office 365, and commonly used enterprise applications.
- Exceptional communication and interpersonal skills with a strong customer service orientation.
- Proven experience supporting VIPs or executive-level users in a high-demand environment.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced setting.
- Familiarity with ITIL practices and service management platforms such as ServiceNow.
- Must possess experience with Active Directory and Multi-Factor Authentication (MFA).