It Specialist

Description:

You are applying to a public notice to fill current and future vacancies. Please note, that there may or may not be actual/projected vacancies when you submit your application. Your resume and supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

After the initial cut-off period, once additional requests to fill a vacancy are received, applications will be reviewed in increments of 100 applications in date order. Note: Submitting multiple applications will change the order in which your application is reviewed.

We will refer qualified applicants to the selecting official for consideration. The organization's hiring needs will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways
Some work may require walking and standing in conjunction with travel and to attendance at meetings
and conferences away from the work site. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

• Assigns incident work roles, ensuring priorities, methods, deadlines and quality of service have been met, and approves all outgoing incident communication
• Assesses the technical expertise necessary to troubleshoot a service outage, gathers the technical subject experts, and leads the efforts for researching, evaluating, diagnosing, troubleshooting, and resolving the outage
• Identifies alternate approaches to problem resolutions; frequently modifies and adapts precedent solutions to unique requirements to solve a wide variety of highly complex network and system related outages
• Manages accounts and access to systems for major incident management ensuring the team is fully capable of performing all tasks and functions necessary to facilitate resolution efforts in a timely manner to urgent and highly complex service outages
• Leads emergency change efforts to install, uninstall, or change configurations for application software, operating systems, and systems hardware necessary to restore IT services as quickly as possible