Description:
IT Support Engineer
A fantastic opportunity for a technically minded graduate or experienced IT Support professional to join a forward-thinking organisation where technology drives day-to-day success. You’ll be the main IT point of contact within the Manhattan office, working closely with and supported by a wider IT team based at the company’s head office in the UK. This is an ideal role for someone confident in taking ownership on-site while developing their technical skills in a hands-on, collaborative environment.
Requirements for IT Support Engineer:
- Commercial experience supporting users, ideally in-person, within an IT support role
- This company values a strong academic history, so is looking for those who achieved a 3.4 GPA or higher in an IT-related degree
- Confident in supporting both macOS and Windows environments.
- Comfortable working with productivity tools such as Microsoft 365 or Google Workspace.
- Understanding of core networking principles (e.g. IP addressing, DNS, VPN).
- Strong communicator with excellent attention to detail and a logical approach to problem-solving.
- Enthusiastic about learning new technologies and providing great internal support.
Beneficial experience:
- Familiarity with Active Directory, Azure AD or device-management tools.
- Exposure to scripting or automation
- Previous use of ticketing or incident-tracking systems.
- Interest in information security or IT best-practice frameworks.
Responsibilities for IT Support Engineer:
- Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues.
- Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes.
- Maintain and update company systems, applications and documentation.
- Support internal collaboration tools, meeting room tech and conferencing setups.
- Identify recurring technical issues and contribute ideas for continuous improvement.
What this role offers:
- An exciting opportunity in a fast-scaling tech company
- Structured learning and exposure to a wide range of systems and tools.
- Join a company with a collaborative culture and excellent opportunities for growth.