Description:
The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel.  The role coordinates all support needs for assigned locations.
Responsibilities
- Provide end user support to office staff and plant personnel
- Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
- Log equipment details and assignment in asset management system 
- Identify frequent issues and follow escalation procedure for problems/major incidents
- Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
- Undertake small projects based on business requirements as assigned by manager
- Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
- Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
- Participate in idea generation for improvements and execute agreed upon solutions to completion
- Contribute to knowledgebase articles and documentation
- Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
- Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues
Minimum Skills / Qualifications
- Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
- Excellent critical thinking, problem-solving, and troubleshooting skills
- Excellent written and verbal communication skills
- Familiar with IT Concepts:  Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365