IT Support Specialist

Description:

We are looking for an IT Support Specialist who is passionate about technology, enjoys solving problems, and thrives in a fast-paced, team-oriented environment. As an IT Support Specialist, you will provide hands-on and remote technical support to employees across multiple Pengate locations. You’ll serve as the first point of contact for technology-related issues, helping ensure our teams have the tools and support they need to succeed every day.

What You’ll Do
 

• Manage and prioritize help desk tickets while meeting established response and resolution timelines.
• Provide first-level technical support for hardware, software, network connectivity, and business applications via phone, email, Microsoft Teams, and in-person support.
• Set up, configure, and maintain laptops, desktops, mobile devices, user accounts, and peripherals.
• Troubleshoot, repair, and replace computer and mobile equipment for onsite and remote employees.
• Support employee onboarding and offboarding, including device provisioning, account setup, and access management.
• Create and maintain IT documentation, training materials, and standard operating procedures.
• Track and document technical issues, resolutions, and recurring trends to improve support processes.
• Assist with system maintenance, inventory management, audits, and other IT operational tasks.
• Participate in technology projects and company-wide IT initiatives.
• Stay current on emerging technologies, best practices, and support tools.
   

What We’re Looking For
 

• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with strong problem-solving and organizational skills.
• Experience supporting Microsoft 365 applications including Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.
• Working knowledge of Microsoft Windows 11 and Apple mobile devices including iPhone and iPad.
• Familiarity with Microsoft Entra ID and Intune for identity and device management.
• Understanding of basic networking concepts and troubleshooting procedures.
• Ability to manage multiple priorities in a fast-paced environment.
   

Qualifications
 

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 2 years of experience in a technical support, desktop support, or help desk role.
• Experience supporting users across multiple locations preferred.
• Experience in material handling, industrial, or service-related industries is a plus.