Description:
ECLARO is looking for an IT Support Technician for our client in Long Beach, CA.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more.
- This role manages the ticketing system and responds quickly to incoming support requests.
Responsibilities:
- Troubleshoot software, hardware, application, network, and server-related issues
- Manage technical assistance requests via phone, remote support, in person, or through the ticketing system
- Escalate complex issues to the appropriate personnel
- Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed
Required Qualifications:
- Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.)
- Excellent written and verbal communication skills
- Outstanding customer service abilities
- Initiative and eagerness to learn with an open mindset
- Working knowledge of current Windows environments and Apple iOS
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus
- Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch)
- Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.)
- Working knowledge of Active Directory
- Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.)
- Ability to collaborate effectively across departments to resolve issues as they arise
- Positive work attitude
- Highly organized and self‐sufficient
- AWS or Azure experience is a plus
- Degree or background in Networking or a related field preferred
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO