It Support Technician

Description:

Akkodis is seeking a IT Support Technician job with a client in Macedon, NY. Must hold a Bachelor’s degree in Computer Science, Information Technology, or related field to be considered for this role. Will to help scale and optimize business processes, work with users internally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction.

Rate Range: $20/hr. to $30/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Technician responsibilities include:

• Troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work.
• Support our core platforms - user support, ticketing
• Take ownership of user issues/escalations as a member of the IT support staff applying your understanding of systems within multiple applications
• Document all processes and update current documentation for the established process
• Complete and document assigned project work and provide updates to ensure accuracy
• Work with other IT team members to improve efficiency by implementing new processes, tools, strategies, and automation
• Provide the very best customer service experience for all users when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
• Monitor and maintain the asset inventory system and ensure all hardware/software allocations are logged and up to date
• Basic PC setups, networking changes, windows desktop and server updates

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field is required.
• Minimum One-year related experience.
• Ability to diagnose and resolve basic technical issues.
• Excellent problem-solving and communication skills