Description:
The IT Technical Support Specialist to provide on-site technical assistance. In this role, you will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations.
You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location.
Essential Functions:
- Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the West Carrollton environment
- Serve as the primary on-site IT support for all high priority or “white glove” issues involving Executives
- Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.
- Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
- Ensure compliance with corporate IT standards and assist with security audits and incidents
- Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services
- Understand the business systems that the West Carrollton relies upon
- Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group
- Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
- Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
- Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications:
- Education: High School Diploma or equivalent; Bachelor's Degree preferred
- Technical Skills: Windows Environment running Windows 11, Windows 10. Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software
- Communication: Strong written and verbal communication skills