Java Application Support Lead

Description:

Java Application Support Lead – Production Support

📍 Location: New York, NY (F2F)
💼 Experience: 10–15 Years

We are looking for an experienced Java Application Support Lead to manage production support operations for business-critical Java-based web applications. The ideal candidate should have strong hands-on application support experience, major incident management expertise, and proven experience leading offshore support teams.
Key Requirements:
Strong experience supporting Java-based enterprise web applications in production.
Experience leading offshore application support teams.
Expertise in P1/P2 incident management, bridge calls, escalations and service restoration.
Strong knowledge of RCA, Problem Management, Change Management and ITIL processes.
Ownership of SLA, application availability, MTTR and service delivery metrics.
Experience with ServiceNow or similar ticketing tools.
Exposure to monitoring tools such as Splunk, Grafana, AppDynamics or Dynatrace.
Excellent stakeholder management and communication skills.
Preferred: Banking/Financial Services experience and ITIL certification.