Description:
A global diagnostics company is seeking a Key Account Manager (KAM) to drive strategic growth and retention across key health systems and integrated delivery networks (IDNs) in Upstate New York. This remote role focuses on managing high-value customer relationships, identifying new business opportunities, and aligning diagnostic solutions with each account’s clinical and operational goals.
Key Responsibilities:
- Develop and sustain executive-level relationships to grow and retain business across assigned accounts.
- Lead cross-functional internal teams (Sales, Service, Marketing, Finance, Client Services) to build and execute long-term strategic account plans.
- Analyse customer financials and operational models to align solutions with organisational goals.
- Oversee account performance, ensure high-quality service delivery, and escalate issues when needed.
- Maintain a strong sales funnel and deliver regular strategic and financial reviews to stakeholders.
Requirements:
- Bachelor’s degree with 5+ years of relevant experience or Master’s with 3+ years.
- Established network and proven relationships within IDNs, including lab managers.
- Based in or able to cover Upstate New York, with willingness to travel 50–75%, including frequent in-person customer meetings (relocation also an option).
Preferred:
- 3+ years of diagnostics sales experience.
- Proven ability to navigate complex sales cycles and align solutions with healthcare financial and operational drivers.
- Experience leading account planning and contributing to executive business reviews.