Lead Service Valet

Description:

We’re hiring a Lead Service Valet to help deliver high-quality, consistent trash collection service at apartment communities. Reporting to the Operations Manager, this hands-on role supports service coverage, quality control, and team development. It’s a critical steppingstone to the Area Leader position and plays a key role in keeping operations running smoothly.

When Area Leaders are off duty, you’ll step in to lead the team, manage service routes, and address any issues in the field. While some responsibilities are reactive, success in this role depends on your ability to spot trends, solve problems, and keep service levels high.
 

What You’ll Do
 

• Cover Area Leader duties during absences and manage assigned service areas
• Train and support Service Valets; complete handoffs and onboarding as needed
• Conduct audits to assess service quality, safety, and operational efficiency
• Fill in on trash collection routes when needed due to absences or high volume
• Respond to service issues quickly and escalate complex problems
• Identify trends, prevent recurring issues, and recommend process improvements
• Provide support across multiple districts as business needs change
• Help with container delivery, new client launches, and community events
• Maintain positive relationships with peers, leadership, and client contacts
• Report safety hazards, equipment issues, and personnel concerns
   

What You’ll Bring
 

• Customer-first mindset with a strong work ethic
• Team leadership potential and the drive to grow into a management role
• Strong problem-solving, organization, and communication skills
• Ability to work independently and adapt to fast-changing environments
• Comfortable using company tools and mobile apps