Learning Business Partner

Description:

ServiceNow, a global leader in AI-enhanced enterprise cloud solutions, is seeking a Learning Business Partner – Ecosystem Readiness to join its Global Learning & Development (GLD) team. Since its founding in 2004, ServiceNow has been at the forefront of transforming work processes with intelligent technology, serving over 8,100 customers including 85% of the Fortune 500®. This role presents an exciting opportunity to shape future-ready learning strategies that empower partners and learners across an evolving ecosystem.

As a strategic business partner, the selected candidate will work at the intersection of AI innovation, strategy, and learning enablement. The role requires close collaboration with cross-functional teams to align capability-building programs with key business goals, prioritize learning initiatives, and measure their success in accelerating performance across ServiceNow’s partner ecosystem.

Key Responsibilities:

• Act as a trusted advisor to stakeholders to develop tailored learning strategies addressing capability gaps.

• Collaborate within a matrixed organization to ensure alignment with overall business objectives.

• Analyze learning and performance data to identify trends and recommend strategic actions.

• Prioritize initiatives based on impact, alignment, and stakeholder needs.

• Evaluate and report the effectiveness of learning strategies and recommend improvements.

• Identify and implement process optimizations to enhance program efficiency.

Key Qualifications:

• 5+ years of experience in partner enablement, L&D, or related fields, preferably within a fast-paced, tech-oriented company.

• Demonstrated success managing cross-functional stakeholders in complex organizations.

• Experience integrating AI tools and automation into decision-making or workflow processes.

• Proficient in using data to influence learning strategy and execution.

• Systems thinking and strong business acumen to understand organizational interdependencies.

• Excellent communication, influence, and stakeholder engagement skills.

• Conflict mediation and alignment of business and stakeholder needs.

• Sound understanding of change management and organizational development principles.

Why Join:

• Opportunity to shape the learning strategy at a Fortune 500-serving tech leader.

• Be part of a mission to "make the world work better for everyone."

• Work with cutting-edge AI technology and dynamic global teams.

• Inclusive and flexible work culture with support for personal and professional growth.