Description:
We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
- Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
- Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
- Ensures model apartments are in touring condition.
- Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
- Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
- Follows up with all prospective residents via phone, mail or email.
- Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
- Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
- Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
- Completes weekly leasing reports in accurate and timely fashion.
- Ensures all open and close procedures are completed daily.
- Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
- Responsible for shopping competitive properties.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
- Assists with processing work order requests for residents and ensures work is completed in a timely manner.
- Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
- May be asked to assist with planning and implementing resident activities in order to increase resident retention.
- Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
- Performs other duties as assigned.
Education And Experience
- High school diploma is required.
- Minimum of one year of previous sales experience is preferred.
- One year of previous residential leasing experience is preferred.