Maintenance Coordinator

Description:

The Maintenance Coordinator supports remote triage efforts and coordinates maintenance activities to ensure that the IT network remains up to date while proactively planning for future needs. Additionally, this role includes managing contract and license due dates to maintain compliance and operational efficiency, ensuring the smooth operation of the company's network infrastructure.

Location: Peoria, Illinois

Responsibilities

 Key Responsibilities (essential functions): 

 Network Infrastructure Management : Oversee the installation, configuration, and maintenance of network devices and infrastructure to ensure efficient and reliable operations, with the ability to provide on-site support when needed.
 Hardware and Software Maintenance : Manage the lifecycle of IT hardware and software, including regular maintenance, updates, patches, and upgrades to prevent failures and ensure systems function properly.
 Configuration Updates : Implement configuration updates and manage code upgrades for network devices and software applications to optimize performance and security.
 Troubleshooting and Technical Support : Provide technical support and troubleshooting to resolve IT-related issues, minimize disruptions to business operations, and address user concerns effectively.
 Documentation and Reporting : Maintain comprehensive documentation of network configurations, maintenance activities, troubleshooting procedures, and generate regular performance reports.
 Security Management : Implement and enforce IT security policies to protect network integrity and conduct regular security assessments to identify and mitigate vulnerabilities.
 User Support and Training : Provide technical assistance and training to staff on IT systems and best practices to enhance user skills and knowledge.
 Vendor Coordination and Collaboration : Liaise with hardware and software vendors to coordinate maintenance services, warranty claims, and upgrades, while working collaboratively with other IT team members to align activities with organizational goals.
 Inventory and Procurement Management : Maintain an accurate inventory of IT hardware and software assets and manage procurement processes to ensure timely availability of resources.
 Continuous Improvement and Optimization : Stay current with industry trends and best practices, developing strategies to optimize IT operations, reduce downtime, and enhance network efficiency through automation and scripting.
 Scripting for Network Support : Develop and maintain scripts to streamline network processes, support system administration, and improve overall network performance.

Competencies (knowledge, Skills, And Abilities)

 Networking Fundamentals : A solid understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VLANs, and subnetting.
 Troubleshooting Skills: Proficiency in network troubleshooting methodologies to identify and resolve connectivity, performance, and security issues.
 Network Monitoring and Management : Familiarity with network monitoring tools and network management systems to proactively monitor network performance.
 Network Security : Understanding of basic network security principles, including firewalls, VPNs, access control lists (ACLs), and security protocols (e.g., SSL/TLS).
 Hardware and Software Configuration : Ability to configure and troubleshoot network hardware devices (routers, switches, access points) and network software applications.
 Data Gathering and Analysis : Proficiency in using network diagnostic tools and utilities to gather data, analyze network performance, and identify areas for improvement.
 Communication Skills : Strong verbal and written communication skills to effectively communicate technical information to clients and collaborate with team members.
 Documentation and Reporting : Ability to create accurate network documentation, including diagrams, configurations, and troubleshooting procedures.
 Customer Service : A customer-focused mindset with the ability to provide excellent technical support, address customer concerns, and maintain a high level of professionalism.
 Adaptability and Learning Agility : Willingness to learn new technologies and keep up with industry trends, as well as the ability to adapt to evolving network environments and emerging challenges.
 Time Management and Prioritization : Effective time management skills to handle multiple tasks, prioritize workloads, and meet deadlines in a fast-paced and dynamic environment.
 Collaboration and Teamwork : Ability to work collaboratively in a team environment, sharing knowledge, providing assistance, and contributing to the overall success of the network team.
 Problem-Solving Skills : Strong problem-solving abilities to analyze complex network issues, think critically, and develop innovative solutions.
 Ethical and Professional Conduct : Upholding high ethical standards, maintaining confidentiality, and adhering to industry best practices and company policies.
 Availability and Flexibility : This role requires on-call availability, including after-hours and weekend support in times of escalation needs, during site installation projects and similar initiatives. There may be instances where you will need to work on-site for several weeks. This hands-on involvement ensures the successful implementation and maintenance of voice communication systems. Your flexibility and adaptability to on-site work will contribute to your growth in this role.

Qualifications

 Networking Fundamentals: A solid understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VLANs, and subnetting.
 Troubleshooting Skills: Proficiency in network troubleshooting methodologies to identify and resolve connectivity, performance, and security issues.
 Network Monitoring and Management: Familiarity with network monitoring tools and network management systems to proactively monitor network performance.
 Network Security: Understanding of basic network security principles, including firewalls, VPNs, access control lists (ACLs), and security protocols (e.g., SSL/TLS).
 Hardware and Software Configuration: Ability to configure and troubleshoot network hardware devices (routers, switches, access points) and network software applications.
 Data Gathering and Analysis: Proficiency in using network diagnostic tools and utilities to gather data, analyze network performance, and identify areas for improvement.
 Communication Skills: Strong verbal and written communication skills to effectively communicate technical information to clients and collaborate with team members.
 Documentation and Reporting: Ability to create accurate network documentation, including diagrams, configurations, and troubleshooting procedures.
 Customer Service: A customer-focused mindset with the ability to provide excellent technical support, address customer concerns, and maintain a high level of professionalism.
 Adaptability and Learning Agility: Willingness to learn new technologies and keep up with industry trends, as well as the ability to adapt to evolving network environments and emerging challenges.
 Time Management and Prioritization: Effective time management skills to handle multiple tasks, prioritize workloads, and meet deadlines in a fast-paced and dynamic environment.
 Collaboration and Teamwork: Ability to work collaboratively in a team environment, sharing knowledge, providing assistance, and contributing to the overall success of the network team.
 Problem-Solving Skills: Strong problem-solving abilities to analyze complex network issues, think critically, and develop innovative solutions.
 Ethical and Professional Conduct: Upholding high ethical standards, maintaining confidentiality, and adhering to industry best practices and company policies.
 Availability and Flexibility: This role requires on-call availability, including after-hours and weekend support in times of escalation needs, during site installation projects and similar initiatives. There may be instances where you will need to work on-site for several weeks. This hands-on involvement ensures the successful implementation and maintenance of voice communication systems. Your flexibility and adaptability to on-site work will contribute to your growth in this role.