Description:
This person will be an essential member of Gartner’s Legal & Compliance (L&C) Transformation and Operations team who is responsible for overseeing key aspects of Legal Operations and driving efficiencies across the following areas: external spend management (e-Billing and invoicing); e-Discovery; and Outside Counsel and vendor partnerships. This Manager role will also lead and motivate a global team of operational specialists.
Key Responsibilities:
- Oversee and enhance our e-Billing and invoicing processes; Leverage our spend management platform (Brightflag) for automating processes, driving ease of adoption for our key stakeholders, and reporting and sharing impactful metrics with the business
- Manage our e-Discovery preservation and holds requests, processes, and system to ensure we are appropriately and confidentially handling sensitive data; Provide seamless support to L&C colleagues and business partners when e-Discovery needs arise
- Foster impactful relationships with our approved and preferred Outside Counsel partners and vendors; Effectively manage supplier spend (timekeeper rates included) in line with our mutually agreed upon terms; Proactively partner with L&C matter managers to ensure we are aligned on preferred suppliers and associated spend
- Enhance our information governance approach and strategy as it relates to Legal Operations to ultimately reduce risks and improve operational efficiency; Ensure process documentation across principal responsibilities remains updated and relevant
- Lead and motivate a team of global associates who manage various areas of operational responsibilities; Surface opportunities to cross-train team members to ensure comprehensive knowledge and proper coverage when needed
- Identify and drive process efficiencies and improvements across Legal Operations that simplify and add strategic value to Gartner’s way of doing business
- Serve as a champion and change agent who promotes innovation and continuous improvement
- Manage special projects for the VP of L&C Operations and Transformation, as needed
Requirements:
- At least 5+ years of relevant work experience in-house with a large company, law firm, or professional services provider
- Significant hands-on experience with e-Discovery or litigation management, document production, and legal holds and preservation notices
- Experience partnering with outside counsel firms and other legal service suppliers to drive optimal business outcomes
- Working knowledge and understanding of legal technology tools and applications and experience implementing new solutions. Programming experience is a plus.
- Strong data analysis and reporting skills, including advanced Excel skills
- Effective strategic thinker with the ability and experience to develop, implement and document strategies and execution plans for both short-term and long-term initiatives
- Strong leadership and communication skills, including the ability to influence key stakeholders across multiple disciplines
- A demonstrated understanding of how to develop, implement, and enhance processes
- BA preferred