Description:
Specific Responsibilities
- Ensure all CCME participants are accurately and promptly coded in Banner, including cohort and attribute codes, and maintain quality-control checks to prevent delays or errors.
- Oversee the timely creation, coding, and maintenance of all CCME-associated courses in Banner in partnership with Academic Affairs, Enrollment, and IT.
- Develop, implement, and continuously refine systems and workflows that support smooth CCME operations, including intake, registration, financial aid packaging, and program completion tracking.
- Collaborate with College partners to identify, assess, and prioritize solutions for new and emerging operational challenges.
- In conjunction with Institutional Research, build, or support the development of automated dashboards to track CCME performance, enrollment, completion, employment outcomes, and other key indicators.
- Generate and deliver timely, accurate data reports (including visualizations) to the City of Philadelphia and other external stakeholders, ensuring alignment with reporting requirements.
- Produce regular and ad hoc data reports for College leadership, providing clear visualizations and interpretation of trends to inform decision-making.
- Maintain and update the CCME data dictionary, ensuring consistent definitions, data integrity, and clarity of system processes across all CCME pathways.
- Leverage data insights to assist the Director and CCME leadership in budget forecasting, resource allocation, and program strategy.
- Co-develop and maintain processes and systems for tracking and evaluating the progress of individual CCME students and cohorts, including disaggregated analyses.
- Ensure operational processes support timely coding, financial aid packaging, and proper billing of CCME students, in coordination with Enrollment Services and Financial Aid.
- Learn relevant College processes, procedures, and systems (e.g., Slate, Banner, workflows for course creation and financial aid processes) and train CCME colleagues to ensure consistency and compliance.
- Establish documentation of all standard operating procedures (SOPs) for CCME systems and operations and update them regularly.
- Support continuous improvement efforts by collecting feedback from staff and partners and using data to identify inefficiencies and opportunities for strengthening operations.
- Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
- Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner.
- Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
- Other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in data analytics, information systems, public administration, education, business, or a related field.
- At least 2 years of professional experience in data management, systems operations, process improvement, institutional effectiveness, or a closely related area.
- Demonstrated experience working with enterprise data systems (e.g., Banner, Slate, Salesforce, or similar SIS/CRM platforms).
- Strong knowledge of relational database architecture, tables, and data sets.
- Demonstrated proficiency utilizing multiple applications such as SharePoint, dashboards, and website development tools is required.
- Basic proficiency in Excel, SQL, and Tableau.
- Ability to design, implement, and improve processes, workflows, or operational systems.
- Strong project management skills, including the ability to balance multiple priorities, meet deadlines, and manage complex or cross-functional initiatives.
- Strong communication skills, including the ability to translate technical information into clear, actionable insights for diverse stakeholders.
- Ability to learn new systems quickly and develop training materials to onboard colleagues on technical or process-related functions.
- Strong attention to detail, data accuracy, and quality assurance.
- Demonstrated ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
- Strong written, verbal, and interpersonal communication skills required.
Preferred Qualifications
- Master’s degree in a related field (e.g., data analytics, public administration, higher education, or IT management).
- Experience working in higher education or public-sector environments with complex reporting requirements.