Description:
Urban Elevator Services (UES) California is searching for a highly motivated Manager, Service Operations to drive productivity and the performance of modernization projects for the branch and customers. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.
On a typical day you will:
- Lead the performance of field operations for all service/maintenance projects
- Maintain project schedules and ensure deadlines are met
- Develop action plans to address deficiencies regarding safety, callback rates, and technical support
- Generate field leads and assist service sales representatives in selling upgrades and repairs
- Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
- Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
- Conduct field education training ensuring that we create and maintain a safe working environment
- Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
- Coordinate all material deliveries and issuing purchase orders
- Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
- Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job
What You Will Need To Be Successful
- Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills and goal-orientated with strong time management and organizational skills
- High school diploma or equivalent required; bachelor’s degree preferred