Client Development Manager

Description:

The Manager: Client Development will play a central role in advancing Mayer Brown's Global Client Team Program, a strategic priority for the firm. This position encompasses three core areas of responsibility: supporting the firm's global Client Feedback program, driving business development and marketing initiatives for key Financial Services sector accounts, and contributing to the continued growth and management of both programs.

The Global Client Team Program comprises approximately 60 client teams operating across practices and offices worldwide. These teams ensure a consistent, client-focused approach at both the global and regional levels. The Client Feedback program, which has expanded significantly over the past two years, has become an increasingly vital component of the firm's client engagement strategy. Through this program, Mayer Brown solicits candid client feedback to identify strengths and, more importantly, opportunities for improvement. A key aspect of this role involves managing and expanding the reach of this program.

In addition to these primary responsibilities, the manger: Client Development may support relevant global industry groups and other initiatives aligned with the firm's strategic plan. Success in this role requires close collaboration with colleagues across the Global Business Development and Marketing team.

Responsibilities

Essential Functions:

Client feedback program

Working Alongside The Assistant Director, Head Of Client Engagement

 Provide program management support to the firm's client feedback program including progress tracking, internal and external communications (including client liaison), proactive management of interview pipeline and management of agreed upon actions 
 Produce regular feedback reports for firmwide management that highlight key trends in client feedback and quantitative data such as NPS scores 
 Support client interviewers and attend and conduct client interviews, where appropriate 
 Presenting feedback results to partners and client team leaders as appropriate 
 Act as an ambassador for the client feedback program, creating opportunities to conduct client interviews 
 Undertake training to become competent in handling own interviews 
 Performs other duties as assigned or required to meet Firm goals and objectives 

Client relationship management

 Develops and supports the implementation of key initiatives across and agreed portfolio of financial services clients, including business plans, client satisfaction reviews, lawyer training and other initiatives to enhance business development efforts; engages in research, analysis and competitive intelligence-gathering for strategic planning, competitive firm positioning and business development activities; and provides direction and deployment support of various technology tools and related databases for assigned client team(s) 
 Direct client liaison and management of client panel reporting requirements 
 Where necessary attending and supporting client events and CLE / training events 
 Finds opportunities to develop client-facing relationships with peer-level administrative commercial contacts, at key clients, to provide another trusted touch point to deepen and broaden the Mayer Brown-client relationship 
 Collaborates with Business Development & Marketing department leadership and client team leaders to manage annual budgets to support initiatives outlined in business plan(s) or as outlined by leadership, including specifying key strategic and tactical objectives and means to achieve annual goals 
 Manages day-to-day responsibilities to ensure that assignments and projects are properly managed and in alignment with the firm’s overall strategic efforts, and that service to clients is exceptional 
 Manages continuous communications and interaction with client team(s), including responsibility for periodic communications such as reports, analysis and progress monitoring, etc. 
 Where necessary manages and supports responses to panel RFPs, and pitch, presentation, and other opportunities via the development of written proposal and presentation materials for assigned client team(s) and liaises with other industry and product groups, departments, practices and/or country initiatives as needed 

Additional Business Development Duties – Where Appropriate

 Manages and supports the implementation of key BD initiatives, including client targeting and campaigns, client satisfaction, client seminars and networking events, as well as other initiatives to enhance business development efforts 
 Engages in research and analysis and competitive intelligence-gathering 
 Supports the collection and maintenance of CRM-based contact and other data for marketing planning and for mailing lists 
 Supports the coordination of business development training for lawyers 

Local Office Support

 When relevant, provide support for seminars, sponsorships, and other events and initiatives pursued by the firm in your local office 
 When relevant, support the onboarding and integration of lateral lawyers 

Other Responsibilities

 Assist with the supervision and training of more junior team members 
 Performs other duties as assigned or required to meet Firm goals and objectives 

Qualifications

Education/Training/Certifications: 

 Bachelor’s degree in a related field.