Description:
Chewy is seeking a Manager I, HR Shared Services to join our HR Service Center based in Plantation, FL. This position is responsible for ensuring high quality and high touch service is delivered to team members at their first point of contact (Tier 1). We are looking for a motivated individual who will thrive on being a trusted partner for our employees. This is a unique opportunity for HR professionals to gain more exposure to the full employee life cycle at Chewy, where you will be empowered to make a difference.
What You’ll Do
- Lead a team of 3-4 HR Specialists
- Interact with and guide employees via inbound calls, live chats, social media and other platforms to answer all inquiries using HR knowledge and expertise. Perform research as needed to fully resolve inquiries
- Act as the point of contact for escalated inquiries, requiring a high level knowledge of HR processes and applicable laws to ensure compliance and alignment to company policies and procedures
- Partner with COEs to gather responses, and determine how information is communicated and used by HRSS for future inquires
- Provide suggestions on the enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees
- Lead ongoing continuous improvement activities for the team to enhance current processes and lead new team services
- Identify technology and process service improvements by partnering with HRSS leadership to enhance the Team Member experience
- Identify moments that matter in the employee lifecycle and provide action plans to leaders on creating a memorable and positive experience
- Maintain the confidentiality of all information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures
- May develop queries; generate and distribute reports
- Develop standards and Standard Operating Procedures, to support HR Operations and Team Member Services
- Maintain appropriate records, files, documentation, etc.
- Assist with HR special projects and performs other duties as assigned
What You’ll Need
- Bachelor’s Degree in Human Resources or related discipline preferred
- Minimum of 3 years of HR and/or leadership experience (HR Generalist within service delivery or operations experience highly preferred)
- Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment
- Experience in process documentation
- Proficiency with Microsoft Office products; specifically, Word, PowerPoint and Excel
- Be a self starter, have a strong sense of ownership and attention to detail
- Demonstrated ability to multi-task and perform well in a face paced environment
- Strong time management, critical thinking and organizational skills
- Superior communication skills (written, verbal, and listening) and strong interpersonal skills
- Excellent analytical, problem solving and troubleshooting skills
- Flexibility to shift schedule as needed by the business
- Proven ability to maintain confidentiality and secure sensitive information
- Preferred - SHRM-CP or PHR Certification
- Preferred experience in Workday, ServiceNow, Kronos, and Greenhouse