Medical Office Manager

Description:

Wellest Integrative Health—Boston’s premier interdisciplinary pelvic health clinic—is seeking a Medical Office Manager to lead day-to-day operations, patient care coordination, marketing initiatives, and executive support in a dynamic and mission-driven practice.

This full-time, in-person role offers a unique opportunity to work at the intersection of healthcare leadership, administrative excellence, and practice growth, all while making a lasting impact on patients seeking compassionate, holistic pelvic health care.

Key Responsibilities:

• Supervise and support administrative/front desk team

• Manage clinic operations, provider scheduling, and patient coordination

• Serve as first contact for patients—delivering exceptional service and clear communication

• Handle patient onboarding, pricing clarity, and care plan explanation

• Oversee inventory, supplies, HIPAA-compliant records, billing, and financial reconciliation

• Lead internal/external marketing initiatives (email, events, social media, Google reviews)

• Track key performance metrics (volume, satisfaction, efficiency)

• Support executive leadership with administrative projects and growth strategies

• Identify system improvements and expansion opportunities

Ideal Candidate Profile:

• Strong communicator with warm, professional demeanor

• Energetic, detail-oriented, and capable of managing shifting priorities

• Experienced in customer service or healthcare admin (minimum 1 year)

• Skilled in team leadership, organization, and creative problem-solving

• Tech-savvy and fluent in tools like Google Suite, Canva, Wix, and Asana

• Marketing experience or creative flair (social media, Flodesk, email campaigns)

• Passionate about patient care and mission-driven healthcare

• Comfortable learning about or already knowledgeable in pelvic health

Requirements:

• 1+ years of customer service (healthcare experience preferred)

• Leadership or management experience strongly preferred

• Proficiency with Google Suite, Microsoft Office; familiarity with Jane App or similar EHR is a plus

• Bachelor’s degree preferred but not required

• Availability: Monday–Friday, 7:30 AM – 5:00 PM (in-person)

Compensation & Benefits:

• Full-time, 40 hours/week

• Competitive salary based on experience

• Growth opportunities in a forward-thinking, values-driven company

• Supportive and caring team culture

• Team events and ongoing professional development